In January and February 2011, Avaya (a global communications organisation) conducted a study with over 400 contact centre professionals to determine the key factors in successful customer contact, and the balance between this and the use of technology for call centre efficiency.
The type of study above is not uncommon, and can lead to some interesting results for organisations looking to strike that careful balance between efficiency and customer service. For those organisations that currently use an IVR System (Interactive Voice Response) it is always important to continue to evaluate customer feedback to ensure the system is working as well as it should be. Read more
Earlier this year, Amazon introduced the latest versions of the e-reader and tablet family of devices, including the Kindle Paperwhite e-book reader and a new version of Kindle Fire HD. If you need a tablet computer with advanced capabilities, powered by the latest technologies, which is also easy to use, you should go for the new Fire HD model. At the same time, those looking for a new e-book reader, this time displaying books on a white paper-like background, Paperwhite would be the best choice. To those of you who prefer to stick to the basics and budget, I will tell you more about the newest version of Kindle, released last month by Amazon. Read more
V300KB is an LG Electronics keyboard awarded by iF for design in 2012, featuring wireless and wired connectivity types with the computer. The model is the world’s first wireless+wired keyboard with USB2USB one platform. I’m not sure what this means because I didn’t find more details on LG’s official website, but from what I read on the iF website, it seems the keyboard is eco-friendly, developed with injection molds. Read more
DYMO LabelManager 500, also known as DYMO Touch Screen, is a high-end device coming in a small form factor, which enables you to create and print labels having a computer-like keyboard for typing and a full-color touch screen for tapping. The device allows you to change fonts, format text and add graphics, among other things, and can be connected to the computer for advanced customization, working on both PC and Mac, with the DYMO software. Read more
Earlier this year, Farouk System, the specialists in hair care tools, launched the world’s first hair dryer with touchscreen. CHI Touch dryes your hair in half the time when compared to the other similar gadgets, and this capacility is enabled by the 1800 Watt power. It also features soft touch rubberized finish and lightweight for increased ergonomics, quiet DC motor, ceramic heater, the CHI infrared technology that reduces static, while eliminating frizz and rehydrating dry hair, as well as memory setting. Read more
Many businesses have the need to keep track of their vehicle fleet. No matter what your business discipline may be, whether it’s a taxi firm, courier service, repairs company, or even a public transport bus service, fleet management is a fundamental requirement if you wish to keep costs low on not only your travel/vehicle expenses, but also on time wastage.
Fleet management is often represented as a negative tool to the staff who are out there on the roads, but this needn’t be the case. While fleet management tools do make it easy to keep track and gain regular updates from your vehicle fleet, this information can be used constructively for both management and staff. If staff complain of delays caused by being stationary traffic on the M6, you can now both prove it and help justify their claims with the management tracking system. If an alternate route had to be taken, the tracker will highlight this and provide confirmation for peace of mind of both your employee and your tracking team. Read more
Modern international couriers utilise global delivery networks that allow almost any type of package to be transported to any part of the world in a matter of days. You’ll find that there are nearly as many types of services available as there are different types of parcels you can send. From Air Express to economy sea freight delivery services, the range of options on offer is truly staggering.
The feature that distinguishes an international courier from most other transportation services is the way in which they work through a fully integrated “hub and spoke” model. This means that shipments are sorted at a central location and consolidated with parcels heading to similar destinations before being forwarded towards that destination. This process can be repeated on numerous occasions for any given package depending on how it needs to travel. Read more
With Chibion Touch you can check your baby’s temperature by simply touching the skin. The innovative device, awarded by iF in 2012 for the design, is a skin thermomemter created for babies as an nonintrusive method to check the body temperature. It was developed by Pigeon and designed by tripod design in Japan. Read more
Any company or public sector organisation relies on phone systems, for communication between staff and customers. However, most people aren’t aware of the environmental impact of a simple phone system – and making your phones eco-friendly can save you energy and money.
Being ecologically aware and reducing your carbon footprint is important for any business, as customers are becoming increasingly aware of environmentally friendly business practices, and many will choose products based on their carbon footprint.
If you supply your staff with mobile phones, you may not be aware that just one minute of usage produces an estimated 57g of CO2. If the phone is used for an hour a day over a year (which, let’s face it, is not unlikely), this would produce 125 million tonnes of CO2 – the equivalent of a one way ticket from London to New York! This calculation is based on call time, so if your staff use smart phones for messaging and internet searches too, the figure will increase.
One way to reduce the carbon footprint of mobile phones is to use desk phones as much as possible: these use approximately one third of the power of a mobile phone. Additionally, if you can replace a few mobiles with desk phones, you’ll probably save a bit of money on contracts too. Read more
After the first edition of the Q-Pot docomo flip smartphone, the chocolate phone, or SH-04B, and the second one, the SH-04C, also known as the biscuit phone, Q-Pot launched a third version last year, featuring the original theme. The latest designer chocolate phone, the SH-04D, by Wakamatsu Tadaaki, is a touschscreen smartphone with only the back plate shaped three-dimensionally like melting chocolate and having a chocolate bar wallpaper pre-loaded. Like the previous two models, the phone was developed in collaboration with Sharp. Read more